MUNA MOHAMMED ALI MURAD AL BAKUSHI

Information & Communication Engineer | Technology Operations & AI Integration

Profile summary

Key skills

Professional experience

• •Managed day-to-day technology operations and logistics for a drone photography company, ensuring all projects were delivered on time.
• •Introduced AI tools into the photo editing workflow, reducing manual processing time and speeding up delivery to clients.
• •Set up data security measures including access controls and NDA procedures to keep company and client information protected.
• •Coordinated flight schedules with aviation partners and UAE authorities to ensure all drone operations met regulatory requirements.
• •Handled recruitment and onboarding for technical and admin staff, using structured processes to fill roles efficiently.
• •Maintained organized digital records for employee contracts, certifications, and performance files, keeping HR documentation accurate and audit ready.

• •Delivered enterprise-grade IT infrastructure support and system administration for government education clients (Alef Education), covering 1,000+ corporate end-user accounts.
• •Engineered and executed technical troubleshooting protocols across hardware, software, and network layers, maintaining high SLA adherence in a high-pressure environment.
• •Administered secure user access lifecycles (provisioning, modification, deactivation) and enforced organizational cybersecurity and data privacy standards.
• •Produced detailed technical documentation and incident logs to support knowledge transfer and continuous service improvement initiatives.

• •Led pavilion operations for a high-traffic international event, managing complex multi-shift staff schedules and supervising daily workflows for peak operational efficiency.
• •Maintained and troubleshot all exhibition hardware and interactive technology installations, ensuring zero-downtime visitor experiences across the event period.
• •Delivered polished presentations and guided senior diplomatic and high-profile delegations through pavilion experiences, representing the organization with distinction.
• •Resolved real-time operational incidents and coordinated cross-functional responses, demonstrating strong problem-solving and crisis management capabilities.

Education

Information & Communication Engineering | 3.9 / 4.0 | Honors Graduate. Elected Leader of the Student Advisory Council - demonstrated early leadership and stakeholder communication skills.

Certifications